What if my package says delivered but I haven’t received it? Please contact United States Postal Service. Once it is out of our hands we are not responsible for any lost items. 

When should I expect my package? “Kay Jenae Beauty” will process your order in 2-5 business days. Shipping within the US can take anywhere from 5-7 business days. There is a possibility you may receive it before hand.

How will I be able to track my package? Once we have processed your order a email will be sent to the email address you have provided. If you don’t provide an email address please contact us through kayjeanebeauty@gmail.com, and we’ll get back to you as soon as possible.